Shipping Policy
Effective Date: March 4, 2025

At NewViral Street, we strive to ensure that your orders are processed and delivered in a timely and efficient manner. This Shipping Policy outlines the terms and conditions regarding order processing, shipping, and delivery.

1. Order Processing Time

  • Orders are typically processed within 2-5 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During peak seasons or promotional events, processing times may be extended.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

  • Standard Shipping: Estimated delivery time is 7-14 business days.

  • Expedited Shipping: Estimated delivery time is 3-7 business days.

  • International Shipping: Estimated delivery time varies by location and customs processing, typically 10-20 business days.

Delivery times are estimates and may be affected by unforeseen circumstances such as weather conditions, carrier delays, or customs processing.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on the destination and selected shipping method.

  • Free shipping may be available for orders over a certain amount, as specified in our promotions.

  • Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.

4. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.

  • You can track your order using the provided tracking link or by contacting our support team at info@newviral.xyz.

5. Address Accuracy & Delivery Issues

  • Customers are responsible for providing accurate shipping addresses at checkout.

  • NewViral Street is not liable for orders shipped to incorrect addresses provided by the customer.

  • If a package is returned due to an incorrect or incomplete address, the customer will be responsible for reshipping costs.

6. Lost or Delayed Shipments

  • If your order has not arrived within the estimated delivery time, please check your tracking information or contact us for assistance.

  • NewViral Street is not responsible for shipping delays caused by the carrier, customs clearance, or other external factors.

  • If your package is lost in transit, we will work with the carrier to resolve the issue and, if necessary, offer a replacement or refund.

7. Damaged or Missing Items

  • If you receive a damaged package or an item is missing, please contact us within 7 days of delivery with photos of the damaged product and packaging.

  • We will arrange for a replacement or refund as applicable.

8. International Shipping Considerations

  • International orders may be subject to customs inspections, duties, or import taxes.

  • These additional charges are the responsibility of the customer and are not included in the order total.

  • We are not responsible for any delays due to customs processing.

9. Contact Information

For any shipping-related inquiries, please contact us:

NewViral Street
4164 Freed Drive, Tacoma, Washington, United States
Email: info@newviral.xyz
Phone: 679-703-1967
Website: https://newviral.xyz/